Shipping policy

Thank you for shopping at Journa.ai! Here’s everything you need to know about our shipping process.

Order Processing Time

All orders are processed within 1–3 business days.
During peak times or holidays, processing may take an additional 1–2 business days.
You’ll receive a confirmation email with your order details once your purchase is complete and again when your item ships.

Shipping Rates and Delivery Times

Standard Shipping: Typically arrives in 5–10 business days.
Expedited Shipping: Typically arrives in 2–5 business days.
Shipping costs are calculated at checkout based on your location and selected shipping method.

Shipping Locations

We ship within the United States and to select international locations. Availability and delivery times may vary by country.
International customers are responsible for any customs, duties, or additional fees.

Order Tracking

Once your order ships, you’ll receive a tracking number via email to follow its progress.

Issues with Delivery

If your package is delayed, lost, or arrives damaged, please contact us at [email protected]
For damaged items, include photos of the product and packaging to help us resolve the issue quickly.

Returns and Exchanges

Custom products are made-to-order and cannot be returned unless there is a manufacturing defect. For more information, visit our Return Policy page.
We’re here to ensure your shopping experience is seamless and satisfying. If you have any questions, feel free to contact our support team.

Happy creating,
The Journa.ai Team